our booking and care policy

At Norwest Beauty Therapy, we believe every appointment is an opportunity to slow down, reconnect and receive personalised care in a calm and welcoming environment. To ensure every client can enjoy their experience, we kindly ask that you respect the following salon etiquette.

Booking Your Appointment

To secure your appointment, a 50% deposit is required at the time of booking. This deposit is deducted from your treatment total on the day of your appointment.

Your appointment time is reserved exclusively for you, allowing us to prepare your treatment, personalise your experience and provide the highest level of care.

Cancellations & Rescheduling

We understand that life can be unpredictable, and we appreciate as much notice as possible if you need to make changes to your appointment.

A minimum of 48 hours’ notice is required to cancel or reschedule your appointment. Appointments cancelled or changed within this timeframe may result in your deposit being retained.

This policy allows us to offer availability to clients on our waiting list and ensures our therapists are respectfully compensated for their reserved time.

Creating a Calm Environment

Our clinic is designed as a space for relaxation, self-care and wellbeing. We kindly ask that mobile phones are placed on silent and conversations are kept at a considerate volume to respect the tranquil environment and the experience of other clients.

To maintain a peaceful atmosphere for all guests, we ask that children only attend the clinic when they are receiving a treatment or if they have been specifically invited. Our treatment space is designed for relaxation and safety, and we appreciate your understanding.

Arriving For Your Appointment

We recommend arriving a few minutes before your appointment so you can settle in and enjoy your experience without feeling rushed.

If you are running late, please contact us as soon as possible. Late arrivals may require adjustments to your treatment time to ensure we can honour the appointments that follow.

Your Treatment Experience

Please advise us of any changes to your health, medications, allergies or skin concerns prior to your treatment so we can provide the safest and most effective experience possible.

Your comfort, privacy and wellbeing are always our priority. Thank you for respecting our space, our therapists and the experience we create for every client.